Orion Hotel guests are always at the center of our attention and we guarantee quality and courteous service. The main goal we follow every day is to exceed our guests' expectations. We strive to respect and support our national culture and welcome guests from all over the world to experience true Kyrgyz hospitality. We recognize the importance of every employee and value the work of our colleagues in achieving our goals. We work to preserve the environment and encourage our guests to help us reduce waste, conserve energy and water.
The hotel provides accommodation and food services to its guests to the high standard of a 5-star hotel.
The policy in the field of quality of services and food safety is based on the requirements of international standards ISO 9001:2015, HACCP principles and legal requirements of the Kyrgyz Republic.
For stable development and improvement of the integrated management system, the management of the Hotel has established the basic principles of our activities:
- Quality and safety - providing quality services to our guests, and even higher than they expect. We are committed to ensuring that our guests enjoy the unique atmosphere of the hotel and delicious, quality and safe food and beverages from our restaurant and bar.
- Providing guest services with care to maximize guest satisfaction, comfort, safety and well-being.
- Meeting the expectations of guests, partners, employees and the public and striving to exceed those expectations.
- Retaining long term customers, long term vendor partnerships.
- High quality products and service - continuous monitoring of the quality of services and food and beverages provided.
- Developing, implementing and maintaining an integrated management system. Application of process and systemic approaches in operations.
- Ensuring and continuously improving food safety based on risk analysis. Involvement of all Hotel personnel in meeting the requirements of sanitation, hygiene.
- Compliance of food preparation technology with the highest professional requirements and modern developments.
- Continuous improvement of the Hotel's infrastructure, keeping it at a high modern level.
- Striving for improvements in control at all levels of processes, establishing measurable process criteria. Maintaining system documentation, maintaining quality and safety records.
- Undertaking analysis of its activities and undertaking activities aimed at continuous improvement of the services provided.
- Stable compliance with legal and regulatory requirements in the field of hospitality services and food safety.
- Inform consumers about all aspects of our products' safety, living conditions and regularly study their requirements and suggestions.
- Implement information technologies that ensure optimization of operational processes.
- Continuous professional development of personnel at all levels in the field of integrated management system.
- Involvement of managers of all divisions in the work to improve the IMS.
- Maintaining interaction with external stakeholders in order to ensure continuous improvement of the activities performed and to ensure labor safety for all personnel.
Orion Hotel Bishkek © 2016-2025